Shipping Policy

At Petsie Betsie, we’re dedicated to delivering your pet’s favorite products quickly, safely, and affordably. Please review our shipping policy below to understand how and when your order will arrive.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow your package’s journey.

Shipping Times

Estimated delivery times vary based on your location:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • International Orders: 10–20 business days

Please note that delivery times may vary during holidays, sales, or due to carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your order total, weight, and destination.
We occasionally offer free shipping promotions, so be sure to check our homepage or subscribe to our newsletter for updates.

Order Tracking

Once your order ships, you’ll receive a tracking number via email.
If you don’t receive your tracking details within 5 days, please contact us at support@petsiebetsie.com.

Wrong Address or Delivery Issues

Please ensure your shipping address is correct at checkout.
If a package is returned due to an incorrect address, buyers are responsible for any reshipping fees.
For lost or damaged items, please contact us immediately — we’ll work with the carrier to resolve the issue as quickly as possible.

International Shipping & Customs

International orders may be subject to customs fees, import taxes, or duties, which are the responsibility of the buyer. Petsie Betsie is not responsible for delays caused by customs processing.

Contact Us

If you have any questions about your order or shipping, reach out to us at:
📧 support@petsiebetsie.com
We’re always happy to help!